Troubleshooting Guide

Common issues and their solutions. Can't find your problem? Contact us.

"Private Account" Error
COMMON

Solutions:

  • This content is from a private Instagram account
  • We can ONLY download public posts - this is by design
  • Ask the account owner to make their account public temporarily
  • Or use Instagram's built-in bookmark feature instead

Prevention: Always check if the account is public before attempting download

Download Button Not Working
COMMON

Solutions:

  • Clear your browser cache (Ctrl+Shift+Del)
  • Try in incognito/private browsing mode
  • Disable browser extensions (especially ad blockers)
  • Check if JavaScript is enabled in your browser
  • Try a different browser (Chrome, Firefox, Safari)

Prevention: Keep your browser updated to the latest version

Carousel Shows Only One Image
MEDIUM

Solutions:

  • Refresh the page (F5 or Ctrl+R)
  • Clear cache and try again
  • Wait 10 seconds and click Download again
  • Check if backend is responding (may be rate-limited)
  • Try downloading individual images instead

Prevention: Wait a few seconds between download attempts

Slow Download Speed
LOW

Solutions:

  • Large videos may take 10-30 seconds depending on your connection
  • Check your internet speed at speedtest.net
  • Pause other downloads or streaming
  • Try downloading during off-peak hours
  • Close unnecessary browser tabs

Prevention: Ensure stable internet connection before downloading

"Failed to Fetch" Error
CRITICAL

Solutions:

  • Backend API might be temporarily down
  • Check if Instagram is accessible from your location
  • Try again in 5-10 minutes
  • Clear browser cache and cookies
  • Contact support if issue persists > 1 hour

Prevention: Wait during Instagram maintenance windows

Invalid URL Format
COMMON

Solutions:

  • Ensure URL starts with https://www.instagram.com/
  • Supported formats: /p/, /reel/, /tv/, /stories/
  • Remove extra parameters (?utm_source=... etc.)
  • Copy URL from browser address bar, not shortened links
  • Example: https://www.instagram.com/p/ABC123/

Prevention: Always copy full URL from Instagram

Video Has No Sound
LOW

Solutions:

  • This is normal - some Instagram videos are silent
  • Original post may not have audio
  • Check if the original post on Instagram has sound
  • Download issue is separate from audio issue
  • Try opening in a video player that supports audio

Prevention: Verify original post has audio before downloading

Download Stuck at Loading
MEDIUM

Solutions:

  • Wait up to 30 seconds (large files take time)
  • Refresh page and try again
  • Check browser console for errors (F12)
  • Disable VPN/proxy temporarily
  • Try different network (mobile data vs WiFi)

Prevention: Ensure stable connection before starting

Still Having Issues?
Try these general troubleshooting steps
  1. Clear browser cache and cookies (Ctrl+Shift+Del)
  2. Try in incognito/private browsing mode
  3. Disable all browser extensions temporarily
  4. Update your browser to the latest version
  5. Try a different browser (Chrome, Firefox, Edge, Safari)
  6. Check if Instagram.com is accessible from your location
  7. Restart your browser or device
  8. Try again in 10-15 minutes
  9. If all else fails, contact our support team