Get in Touch

Have questions, feedback, or need help? We're here to assist you!

Email Support

Get help via email

For general inquiries, bug reports, or feature requests:

trinityconsultancyofficial@gmail.com

Quick Help

Check our FAQ first

Most questions are answered in our comprehensive FAQ:

GitHub

Report bugs or contribute

Found a bug? Open an issue on GitHub:

Social Media

Follow us for updates

Stay updated with the latest features and tips:

Before Contacting Us

Help us help you faster

For Bug Reports:

Include the Instagram URL you were trying to download
Describe the error message or unexpected behavior
Mention your browser and device (e.g., Chrome on Windows)
Check if the issue persists in incognito/private mode

For Feature Requests:

Describe the feature and its use case
Explain how it would benefit other users
Check if it's already mentioned in our FAQ

Common Issues:

Private account error: We can only download public content
Download fails: Try clearing cache or different browser
Slow downloads: Large files may take time depending on your connection
Missing carousel images: Refresh the page and try again

📧 Response Time:

We typically respond within 24-48 hours on business days. For urgent issues, please mark your email as "Urgent".